Privacy Policy

1. Scope of This Policy

This Privacy Policy explains how Twin Hearts Institute (“Twin Hearts,” “we,” “us,” or “our”) handles personal information collected through twinheartsinstitute.org, communications with our team, and related online interactions. It does not describe the privacy practices of unrelated websites or services that we do not control.

2. Information We May Collect

• Information you choose to provide, such as your name, email address, telephone number, questions, appointment requests, and information included in messages to us.
• Basic technical information that may be generated when you use the website, such as IP address, browser type, device information, referring page, pages viewed, and approximate visit times.
• Cookie or similar technology information used to operate, secure, maintain, or understand use of the website.

3. Sensitive Information and Communications

Please do not use ordinary website forms or unencrypted email to send emergency information, highly sensitive medical records, government identification numbers, payment-card information, or other information that is not necessary for an initial inquiry. Email and standard website communications may not provide the security of a dedicated health-information system.

Twin Hearts Institute does not represent through this website that it is a HIPAA-covered entity or that ordinary website communications constitute a HIPAA-secured patient portal.

4. How We May Use Information

• To respond to questions and requests.
• To arrange or administer conversations and services requested by you.
• To operate, secure, troubleshoot, and improve the website.
• To maintain appropriate business and communication records.
• To comply with law, protect rights and safety, and prevent misuse or fraud.

5. How Information May Be Shared

We may disclose information to service providers that support website hosting, communications, scheduling, security, analytics, or other operational functions, subject to appropriate limitations. We may also disclose information when required by law, to protect legal rights or safety, in connection with a business reorganization, or with your direction or consent.

Twin Hearts Institute does not knowingly sell or rent personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.

6. Cookies and Analytics

The website may use essential cookies and may use limited analytics or similar tools supplied by website or hosting providers. Browser settings can often be used to limit cookies, although disabling essential cookies may affect website operation. If additional advertising or analytics technologies are introduced, this policy should be updated before or when those practices begin.

7. Retention and Security

We retain information for as long as reasonably necessary for the purposes described in this policy, to maintain appropriate records, and to meet legal or operational obligations. We use reasonable administrative, technical, and organizational safeguards; however, no internet transmission or storage system can be guaranteed completely secure.

8. Your Choices and Requests

You may ask to review, correct, or delete personal information that you have provided to us, subject to identity verification and applicable legal or record-retention requirements. You may also ask questions about our privacy practices. Submit requests to info@twinheartsinstitute.org.

Depending on where you live and which laws apply to Twin Hearts Institute, you may have additional privacy rights. We will evaluate requests under applicable law.

9. Children’s Privacy

The website is directed to adults, including parents and caregivers. We do not knowingly collect personal information online directly from children under 13 without appropriate authorization. A parent or guardian who believes a child has submitted personal information should contact us.

10. Third-Party Websites

Links to third-party websites are provided for convenience. Their privacy practices are governed by their own policies, and Twin Hearts Institute is not responsible for those practices.

11. Changes to This Policy

We may revise this policy as our website, services, or legal obligations change. The “Last updated” date identifies the most recent version.

12. Contact Us

If you have questions about this page, contact Twin Hearts Institute at info@twinheartsinstitute.org or (951) 800-7897.